Privacy Policy
We believe privacy matters. This policy explains how Neurismetrix handles your information with care and transparency, following Taiwan's Personal Data Protection Act and international best practices.
Effective: January 15, 2025Information We Collect
When you work with us or visit our website, we collect information that helps us provide better testing services. This includes details you share directly and some technical information from your interactions with our systems.
- Contact details like your name, email, phone number, and company information
- Project specifications and testing requirements you provide
- Communication records from our interactions
- Website usage data including IP addresses and browser information
- Payment and billing information for our services
How We Use Your Information
Your information helps us deliver quality test case development and execution services. We use it thoughtfully and only for legitimate business purposes that benefit our working relationship.
We never sell your personal information to third parties. Your data stays within our organization and trusted service providers who help us serve you better.
- Providing test case development and execution services
- Communicating about your projects and our services
- Processing payments and managing billing
- Improving our website and service offerings
- Meeting legal obligations under Taiwan law
Information Sharing and Disclosure
We keep your information confidential and share it only when necessary to provide our services or comply with legal requirements. Here's when and how we might share your data:
| Sharing Scenario | Purpose | Safeguards |
|---|---|---|
| Service Providers | Cloud hosting, payment processing, communication tools | Contractual data protection agreements |
| Legal Compliance | Court orders, regulatory requirements | Limited to required information only |
| Business Protection | Fraud prevention, security incidents | Anonymous data when possible |
Data Security and Protection
We take data security seriously and use multiple layers of protection to keep your information safe. Our security measures include both technical safeguards and operational procedures.
- Encrypted data transmission using industry-standard TLS protocols
- Secure cloud storage with access controls and monitoring
- Regular security assessments and vulnerability testing
- Employee training on data protection and confidentiality
- Incident response procedures for potential security events
While we implement strong security measures, no system is completely immune to risks. We continuously update our practices and respond quickly to any security concerns that arise.
Your Privacy Rights
Under Taiwan's Personal Data Protection Act, you have important rights regarding your personal information. We respect these rights and make it easy for you to exercise them.
- Access: Request copies of personal information we hold about you
- Correction: Ask us to update or correct inaccurate information
- Deletion: Request removal of your data when legally permissible
- Processing Restriction: Limit how we use your information
- Data Portability: Receive your data in a structured, machine-readable format
- Objection: Oppose certain types of data processing
To exercise these rights, contact us using the information below. We'll respond within 30 days and work with you to address your request appropriately.
Data Retention and Deletion
We keep your information only as long as needed for business purposes and legal requirements. Different types of information have different retention periods based on their purpose and regulatory requirements.
Most project-related data is retained for 7 years after project completion to meet Taiwan's business record requirements. Marketing communications data is kept until you unsubscribe or request deletion.
When we delete your information, we remove it from our active systems and ensure it cannot be recovered. Some data may persist in backups for a limited time but becomes inaccessible for regular business use.
International Data Transfers
Some of our service providers are located outside Taiwan. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your privacy according to Taiwan's data protection standards.
- Cloud services primarily hosted in secure facilities within Asia-Pacific region
- Data processing agreements that meet Taiwan's adequacy requirements
- Regular audits of international service providers
- Encryption of data in transit and at rest
Website Cookies and Tracking
Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site. We use these tools responsibly and give you control over your preferences.
- Essential cookies that make the website function properly
- Analytics cookies to understand website performance and user behavior
- Preference cookies that remember your settings and choices
You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality, but you'll still be able to access our main content and contact information.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.
Minor updates like clarifications or formatting changes may be made without individual notice. We encourage you to review this policy periodically to stay informed about how we protect your information.
This policy was last updated on January 15, 2025. Previous versions are available upon request for your reference.
Privacy Questions and Concerns
We're here to help with any privacy questions or concerns. Our team responds promptly to all privacy-related inquiries and works to resolve issues quickly and fairly.